Why does it show a fee for sending money to family in the UK?

[OrangeMage]

I'm trying to send some money to my brother - UK bank account to UK account - but, although there's a message saying "There is no fee when you use your bank account, balance or debit card to send GBP in the UK" it's also showing a fee of £1.99. Why is that?

[sharpiemarker · Accepted solution]

@OrangeMage 

You're charged the 1.99 fee if it is cross border and between certain amounts. Double check if your brother's PayPal account is really based in the UK.

See: https://www.paypal.com/uk/webapps/mpp/paypal-fees

Contact customer service for further assistance (to refund fee if incorrect): 

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Or private messaging via social media:

Twitter: @paypaluk 

Facebook: https://www.facebook.com/PayPalUK