Why are there fees charged to me when receiving from merchant on Indiegogo?

villific
New Community Member

Received refunded money from a merchant in Indiegogo via 'Goredpin'.

 

Can anyone tell me why Paypal charged me fees to receive rather than the merchant who sent me money?

 

Example I received 260.1USD from merchant, then Paypal deducted 11.74USD from me.

 

Can someone please enlighten me why and how to dispute this paypal fees?

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@villific 

 

Sounds as if the merchant used the 'send money' option instead of the 'refund' option.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.