I have grown used to not being able to TALK to anyone. The inablility to COMMUNICATE with anyone is a new and frankly disturbing development
What follows is a copy of a post that I hope will reach someone in the Help department at PayPal. I have been a supporting member of PayPal since 2007.
"Your help engine is either the most efficient I have seen on RESTRICTING customer interaction, or the worst example of same. I have feedback on an account issue. NOWHERE can one find a simple contact point to let you know of my issue and seek resolution. Instead, I am faced with a wall of pre-concieved "Problems" with answers pre-loaded. My problem isn't listed. You provide no method of direct contact. I only hope that this "Backdoor" will reach someone who cares. PLEASE contact me. Username is Your help engine is either the most efficient I have seen on RESTRICTING customer interaction, or the worst example of same. I have feedback on an account issue. NOWHERE can one find a simple contact point to let you know of my issue and get resolution. Instead, I am faced with a wall of pre-conceived "Problems" with answers pre-loaded. My problem isn't listed. You provide no method of direct contact. I only hope that this "Backdoor" will reach someone who cares. PLEASE contact me. David E. Lamme
