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Unauthorised payments

New Community Member

Unauthorised payments

Can any one help me, I recently made a 1 off payment for £7.99 for a game for my son's ps4. Sony have then gone on to take a further 3 payments various amounts totalling up to a further £29 which I never gave permission for. Is there some way of claiming this back or stopping further payments been taken?
2 REPLIES
Volunteer Advisor

Re: Unauthorised payments

Take this to Sony first and ask them to reverse the transactions. It will be hard for you to dispute this as unauthorized since I assume this is a pre-approved payment to Sony, unless it's an express checkout.

Volunteer Advisor

Re: Unauthorised payments

@Cjk35

 

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.