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Hi @Mccauleymackay. Thank you for reaching out to the community and I hope you're doing well. I believe that the payment is on hold on the merchants end. You could try to do the buyer's confirmation. Just follow these steps.
First log in to your Paypal account (NOT ON MOBILE APP)
Next Go to Activities and locate the original transaction.
Then look for CONFIRM RECEIPT. you will be ask if you have received the merchandise or service and if you are satisfied. If yes click YES and the funds will be released on the merchants end immediately, If not go for NO the hold could last for 21 days.
Thank you for your business and God bless.
I don't think the paypal hold is the issue.
She paid £38 to a seller on Depop but £203 was taken from her bank account, that is the issue.
Sellers are credited upfront by paypal and then paypal wait for the funds to transfer.
Not sure what has happened here but it sounds as if paypal have credited the seller correctly but more was taken from your bank account.
If your bank reverses it then it could be the funds to pay the paypal for crediting the seller in advance may not transfer and so leave your paypal account in negative.
Not sure what to advise really, maybe get your bank to reverse and then if paypal take the incorrect amount again and it clears raise it as a billing issue in the resolution centre.