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Unable to create account

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Unable to create account

I have a friend who asked me to help her set up a paypal account.  She downloaded the app, put in her phone number, and requested the verification code that comes via text message.  The code never came, so we requested it another time.  After several attempts to get the code to continue, we've given up.  The text never comes through.  Is there anyone who knows what may be causing this or how to remedy it?  Many thanks!