Unable to add tracking information

mizfiesta
Contributor
Contributor

I sold an item and I've posted it off. I'm seem unable to add tracking information. There is  nothing on the payment details to allow me to do that.

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1 ACCEPTED SOLUTION

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@mizfiesta 

 

Contact customer services and see if they will add it for you?


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@mizfiesta 

 

https://www.paypal.com/uk/smarthelp/article/FAQ3222


Advice is voluntary.
Kudos / Solution appreciated.
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mizfiesta
Contributor
Contributor

Hi thanks, for reply. It's still not working unfortunately.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@mizfiesta 

 

Contact customer services and see if they will add it for you?


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

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