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Trying to get a response from Paypal through Resolution Centre and Feedback Portal - with no success

New Community Member

Trying to get a response from Paypal through Resolution Centre and Feedback Portal - with no success

Hoping someone can guide me as I've been trying, unsuccessfully, to get a response from Paypay having emailed them 4 times now through the Resolution Centre and also through the Feedback Portal.

 

Anyone aware of another route that may actually invoke a response from them?  We have an urgent requirement to fix but can't get hold of anyone.

 

Thanks in advance for the guidance.

1 REPLY
Moderator

Re: Trying to get a response from Paypal through Resolution Centre and Feedback Portal - with no ...

Hello Lennox2,

 

I'm sorry to hear that you have not had an easy time reaching out to us directly. I know that can be frustrating when an urgent matter needs to be addressed.

 

By clicking the "Help & Contact" button at the bottom of the PayPal website, you can select "Contact Customer Service" and review other ways to contact us directly. I hope that you receive the assistance that you need and soon!

 


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb