Transfer Money page not working in Firefox

pinelarry
Contributor
Contributor

I tried to transfer money to my bank account this morning on my Windows 10 PC using Firefox.  The drop-downs to select which accounts to transfer to and from don't do anything.  I'm pretty sure I did this same action a month ago and it worked fine.  I made the transfer using the mobile app instead but would really rather use my PC in the future.  I'm wondering if this is a bug.

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13 REPLIES 13

Aktisc
New Community Member

I have been having the same problem for a few days.

The Transfer works fine with Microsoft Edge, so have to assume somethings changed with Firefox

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C_L_Allen
New Community Member

The transfer money page (on Firefox) stopped working a month or so ago after an upgrade.  I've had to use the mobile app or Explorer.  Is there a timeframe when this function might work again?

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fvso
Contributor
Contributor

Re my me to:  The transfer function doesn't work for me on Windows 10 / Firefox 64.0, including on a "vanilla" profile with no add-ons.

 

It does work for me in Google Chrome.

 

The symptom is that nothing happens when I click the transfer-from or transfer-to box.

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pinelarry
Contributor
Contributor

I agree with the symptom as described above.  This issue has been hanging on for several months now.  Does anyone at PayPal monitor this user forum, or do I need to submit a "bug fix" request someplace else?

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brickpalace
Contributor
Contributor

Same problem here too today.  Have to use the app to withdraw money 😕

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pinelarry
Contributor
Contributor

It's been 3 months since I reported this.  How long before someone at PayPal responds?

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fvso
Contributor
Contributor

Not seeing another place to report the issue "officially," I used PayPal's customer service contact-us form on paypal.com to ask about the bug.  I've heard nothing back there either.

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Trance-Man
New Community Member

Same problem here, Paypal does not care, when did they, they just want their money.

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pinelarry
Contributor
Contributor

That's a shame.  I'm also finding that any attempt to pay via PayPal on third-party retail sites no longer works with Firefox (it used to work).   I've used PayPal since its inception, but I may need to find another solution if they no longer support Firefox.

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