Did you ever get a positive result with your situation? Anytime I've had to refund a transaction, including a time that someone filed a fraudulent refund request, I've had to cover 100% of the transaction amount. So in essence, any time it's happened, the refunded transaction cost me the price of the transaction fee. So I lost money every time. They refused to clear the transaction fee I was charged even on the fraudulent one. And that was when I had numerous pieces of evidence to show that her refund should NOT have been issued. In fact it was to a degree that she should've had a notch against here account for the whole mess. And that was with not ever getting the items she ordered back. So that was extra costly between extra fees, loss of product, transaction amount still refunded to her, and they only said because of the reason for request that she chose their policy was an automatic approval in buyer favor. Despite irrefutable proof that she was lying and it was a false claim, they refused to to holdup their promise of seller protections. So definitely be prepared any time you are the seller you stand a chance at losing money, regardless of whether you did everything right. Good luck sweetie.
