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If your funds are not showing at all in your paypal account balance then could well be a scam and its a spoof email.
Can you give us a gist of what the email says without any personal info?
They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders.
You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.
Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.
Someone messaged me about my item i posted on gumtree, that his partner eve wants to buy the item and told me to email her, he gave me her gmail. So i emailed her and she replied with the same name with your buyer evelyn m <removed>, she’s willing to add an additional $250 just for me to take down my ad on gumtree as she really wanted to buy that item and also willing to add $100 for shipping fee, she’s located on china. She also told me about safe and fast transaction in paypal. I’m thinking maybe she’s the same person you’re talking about.