Threat to close my account

dsramroop
Contributor
Contributor

I have gotten an email advising that as I have not used my account for a while Paypal will close my account in 7 days if I don't  login etc. 

I have a suspicion about this so I have not done anything. Does anyone know if this is from PayPal? Thank you.

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@dsramroop 

 

If its a spoof, NEVER USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2

https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

dsramroop
Contributor
Contributor

Hello Kernowlass,

Thank you very much for your response and advice. It is much appreciated.

Regards,

Dave 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.