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The Paypal support AI couldn't match my number with my account

SOLVED
Member

The Paypal support AI couldn't match my number with my account

I have recently called Paypal support. The first step is talking to the AI to identify my account.

I was asked if this number is the one associated with my Paypal account. I said yes, but the AI couldn't find my account...

Then it's just long wait, long conversation and a "lecture" of how to use Paypal website...

1 ACCEPTED SOLUTION

Accepted Solutions
PayPal Employee

Re: The Paypal support AI couldn't match my number with my account

Hi,

Sometimes The IVR system may not recognize a legit Mobile number on the account, But its always best to check the number is both added and confirmed on the account. you can do this by logging in and clicking the Settings cog at the top right, then click update or + next to the mobile number section on the website.

2 REPLIES
PayPal Employee

Re: The Paypal support AI couldn't match my number with my account

Hi,

Sometimes The IVR system may not recognize a legit Mobile number on the account, But its always best to check the number is both added and confirmed on the account. you can do this by logging in and clicking the Settings cog at the top right, then click update or + next to the mobile number section on the website.

Member

Re: The Paypal support AI couldn't match my number with my account

oh, thanks! Will check it now. Smiley Happy