Text restriction scam?

Jann0
New Community Member

 I've had a text purporting to be from Paypal - from no: 4475984033795 - had a link in it (no, I didn't click the link) asking me to confirm my identity.. I wanted to email Paypal about it, but cannot get past the 'pick a topic' type questions on the Help email page - any ideas?

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jann0

 

If they wanted you to confirm identity they would direct you to the resolution or message centre in your paypal account and would not tell you to click on a link.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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