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Tell me it isn't true!


Tell me it isn't true!

Is it true that PayPal will NOT refund transaction fees if I need to refund a payment to a customer?


I do not understand this statement on their info: If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account.


What are the fees I originally paid?


It is a refund of services that I want to make. Does this mean that the 2.9% +30 cents that PayPal took from the transaction will be refunded to me or not? If PayPal won't refund it, I am leaving PayPal. It is just not appropriate of them. 

Esteemed Advisor

Re: Tell me it isn't true!



Yep new policy.

You don't get the fee the buyer paid returned when you issue a refund.

You pay paypal for processing the original payment for you and then the refund for you.

Advice is voluntary.
Kudos / Solution appreciated.