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Suspicious email

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Contributor

Suspicious email

Hi I have received an email saying my account has been limited due to significant changes in activity. Can anyone tell me if this is a fraudulent email or not please? It’s asking me to click on a link to view statement! Thanks
3 REPLIES 3
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New Community Member

Re: Suspicious email

Hi Craig, I recieved  almost 10 emails with the same details , and I am sure they are spams , but don't  open the links or do anything until we make sure , also I sent an email to paypal customer service and the reply was not clear , please can anyone help us regarding this .

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Esteemed Advisor

Re: Suspicious email

@Alisyd1 

@Craig_ackie2020 

 

If its a spoof, NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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New Community Member

Re: Suspicious email

I got the same thing back in April :

  • Your account access is temporarily limited

     

    We noticed suspicious activity on a credit card linked to your PayPal account. To confirm that you're the owner of the credit card, we need you to confirm your identity. You'll be able to regain access to these features once you provide the required information.

My account has been unusable ever since. Getting a hold of anyone in customer service is a joke....PayPal is useless right now. I have sent so many messages and I have provided photo ID with proof of residence....nothing helps. The fact that I can't get a hold of anyone either online or by phone is SO **bleep**ing FRUSTRATING!!!!!