New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
I have received an e-mail containing the following message....
***Our technical support and customer service department has recently suspected activities in your account.
Therefore, we have decided to temporarily suspend your account until you investigate your recent activities. Such things can happen if you clicked on a suspicious link on social media or gave your password to someone else
We are always concerned about the safety of our customers, so please help us recover your account by following the link below.***
I have no idea what suspected activities are, but there is nothing in my history that is unknown to me so I'm inclined to ignore it, but I would like your advice please
Thank you
Solved! Go to Solution.
Emails from PayPal will always address you by your first and last names or business name. If you're unsure of an email, don't click any links in the email, go to the website directly and log in to see if you have any notices or unauthorized transactions in your account.
If you clicked any links and submitted your PayPal password through the email, you should change your password.
Here is a PayPal link with more details on fake emails.
https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340
Emails from PayPal will always address you by your first and last names or business name. If you're unsure of an email, don't click any links in the email, go to the website directly and log in to see if you have any notices or unauthorized transactions in your account.
If you clicked any links and submitted your PayPal password through the email, you should change your password.
Here is a PayPal link with more details on fake emails.
https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340
Thank you very much for your help which is very useful and solved the problem for me
@Oregon11 wrote:
Emails from PayPal will always address you by your first and last names or business name. If you're unsure of an email, don't click any links in the email, go to the website directly and log in to see if you have any notices or unauthorized transactions in your account.
If you clicked any links and submitted your PayPal password through the email, you should change your password.
Here is a PayPal link with more details on fake emails.
https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340
©1999-2019 PayPal, Inc. All rights reserved.