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Suspended account

SOLVED
Member

Suspended account

I have received an e-mail containing the following message....

 

***Our technical support and customer service department has recently suspected activities in your account.
Therefore, we have decided to temporarily suspend your account until you investigate your recent activities. Such things can happen if you clicked on a suspicious link on social media or gave your password to someone else
We are always concerned about the safety of our customers, so please help us recover your account by following the link below.***

 

I have no idea what suspected activities are, but there is nothing in my history that is unknown to me so  I'm inclined to ignore it, but I would like  your advice please 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Suspended account

@Lazydazy

 

Emails from PayPal will always address you by your first and last names or business name. If you're unsure of an email, don't click any links in the email, go to the website directly and log in to see if you have any notices or unauthorized transactions in your account.

 

If you clicked any links and submitted your PayPal password through the email, you should change your password. 

 

Here is a PayPal link with more details on fake emails. 

 

https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340

2 REPLIES
Volunteer Advisor

Re: Suspended account

@Lazydazy

 

Emails from PayPal will always address you by your first and last names or business name. If you're unsure of an email, don't click any links in the email, go to the website directly and log in to see if you have any notices or unauthorized transactions in your account.

 

If you clicked any links and submitted your PayPal password through the email, you should change your password. 

 

Here is a PayPal link with more details on fake emails. 

 

https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340

Member

Re: Suspended account

Thank you very much for your help which is very useful and solved the problem for me  Smiley Happy 


@Oregon11 wrote:

@Lazydazy

 

Emails from PayPal will always address you by your first and last names or business name. If you're unsure of an email, don't click any links in the email, go to the website directly and log in to see if you have any notices or unauthorized transactions in your account.

 

If you clicked any links and submitted your PayPal password through the email, you should change your password. 

 

Here is a PayPal link with more details on fake emails. 

 

https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340