Strange emails

RD27
Contributor
Contributor

Hello I received email to verify my information and I answered, so Zi need help to protect my account in PayPal. And soon I got email that I authorized to send money to <Removed> While I didn’t buy or send money to this company. I don’t understand what’s going on. What should I do Thank you

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kernowlass
Esteemed Advisor
Esteemed Advisor

@RD27 

 

Yep sounds like a typical spoof so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

 

Change your password asap and click on the transaction to mark it as unauthorised although paypal may not refund you as you gave away your log in information in a spoof email. 


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