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Strange email paypal

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Contributor

Strange email paypal

Hey everyone, I received an email from paypal with subject: “Submitted : Statement update login with Google Chrome From Taiwan, Province of China on 24/07/2020 - Customer Update Information #23823693” Sender: <emoved> Send to me and <removed> The message: “Your PayPal account has been limited Dear Customer, Our service is improving the security system for all PayPal account. The reason, many accounts have been hacked by someone to order an item using a credit / debit / bank card in account associated. For the convenience and security of PayPal, we have limited all accounts registered. PayPal is the safer, faster way to pay. To recovery your account, you can click the link button below and proceed with identity verification to prove that it is your account.” Can I trust this email or is it spam? I hope somebody can help me Kind regards, Demi

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Esteemed Advisor

Re: Strange email paypal

@Demivdx 

 

ITS A SPOOF, i can tell from the first 2 words, Dear Customer...paypal never address you as that they use your full name.

 

NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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5 REPLIES 5
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Contributor

Re: Strange email paypal

Hello,

 

I'm sorry to hear about you receiving this email.

 

The email itself looks professional, however, from what I remember Paypal doesn't use the term "hacked" but rather "breached" or "unauthorized access".

 

I would strongly discourage clicking on any links or even worse submitting your identification documents on the prompted page.

 

Just by doing that, your account can easily be breached into by simply using your ID.

 

I hope you have an excellent and safe day!

 

Sincerely,

 

Tom.

Highlighted
Esteemed Advisor

Re: Strange email paypal

@Demivdx 

 

ITS A SPOOF, i can tell from the first 2 words, Dear Customer...paypal never address you as that they use your full name.

 

NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: Strange email paypal

Thank U so much, I immediately reported it!
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Contributor

Re: Strange email paypal

Thank you so much, I immediately reported it!
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New Community Member

Re: Strange email paypal

Second one in a week... LMAO!!

First one actually had a footnote worning m that all official emails from paypal used yor full name in the title... which this email did not...

Mail was sent to 91 hotmail accounts all starting with "kr"