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** Spoof / Phishing Emails - Tips on how to identify & stay protected **

Member

Re: Spam Email - Account Access Limited

Hi, this is definately a spoof email. DO NOT click on any of its' contained links! The email is from the following sender...

 

ppy at givenchy.com

 

Always contact PayPal first to verify or even Google the spam email and see if anyone else is getting it.

Moderator

Re: Spam Email - Account Access Limited

Hi steven2011b,

 

It sounds as though the email you received may be a genuine PayPal email. The only way to be sure will be by checking your account but you have already tried this. When you are logging in to your account, you may have been asked to update your password and security questions. 

 

If you are receiving error messages on your account when you are trying to login, you should try contacting customer services directly in order for us to investigate the issue further on your behalf. This can be done by clicking the Contact Us icon at the bottom of any PayPal webpage. From here, you can then click the Call Us or Email Us option in order to get in contact with us.

 

I hope this helps,

 

David. 

New Community Member

Re: Spam Email - Account Access Limited

I've had this appear twice in 2 days..

 

PayPal


information about your account:
Security Center 

Attention! Your PayPal account was limited! 

As part of our security measures, we regularly check the work of the screen PayPal. We have requested information from you for the following reason: 

Our system has detected unusual charges to a credit card linked to your PayPal account. 

Reference Number: PP-259-187-991 

This is the last reminder to log into PayPal, as soon as possible. Once you connect. PayPal will provide measures to restore access to your account. 

Once connected, follow the steps to activate your account. We appreciate your understanding as we work to ensure security. 

Due to the recent update of the servers, you are requested to please update your account info at the following link.

 

http://www.paypal.com





We appreciate your attention to this issue. Please understand that this is a security measure designed to protect you and your account. We apologize for any inconvenience .. 


Department review PayPal accounts

 
Copyright © 1999-2011 PayPal. All rights reserved.
PayPal FSA Register Number: 226056.
PayPal Email ID PP059

 

 

 

 

Is this SPAM... I have not replied or clicked any links.

The .com  address in link and no account name is suspicious enough.

Moderator

Re: Spam Email - Account Access Limited

Hi there pgrred,

 

I can confirm that this is a spoof email and was not sent from PayPal.

 

If you log into your PayPal account as you normally would you will be able to see if the account is limited.

 

You’ll know that an email is not from PayPal when:

 

  • The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always address you by your first and last name or the business name on your PayPal account.
  • The email requests financial and other personal information. A real email from us will never ask for your bank account number, debit or credit card number etc. Also we'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
  • The email includes an attachment, a software update to install on your computer.

If you think you’ve received a phishing email, forward it to spoof@paypal.com and then delete the fake email from your mailbox.

 

Siobhan

New Community Member

Re: Spam Email - Account Access Limited

Hi,

I got the same email!

 

The link is fake, the real address is an Ip address: 

 

http://124.101.76.72/ups

New Community Member

Re: Spam Email - Account Access Limited

 

I received this January 30th and because it went to my Spam folder, I

only found it this morning.  To me, it looks very real!

Although there is an attachment, I came here first to confirm this is indeed from PayPal...

I almost downloaded that file...but now, no way!

 

Thank you PayPal for the information here...

__________________________________

 

 

The attached message from PayPal
was determined by the Spam Blocker to be spam based on a score
of 19.0 where anything above 5.0 is spam.





#
Identity Issue #4453.3324.11Secure Transaction

Please complete the attached form to verify your Profile information and restore your account access.


Personal Information Profile

Make sure you enter the information accurately, and according to the formats required.
Fill in all the required fields.

Dear customer ,

As part of our efforts to provide a safe and secure environment for the online community, we regularly screen account activity. Our review of your account has identified an issue regarding its safe use. We have placed a restriction on your account as a precaution.

To lift the restriction we will require some further information from you.

If, once we review your further information and we're confident that the use of your account does not present a safety risk to our service and customers, we'll be happy to reinstate your account.

We have sent you an attachment which contains all the necessary steps in order to restore your account access. Download and open it in your browser. After we have gathered the necessary information, you will regain full access to your account.

We thank you for your prompt attention to this matter.


Very sincerely,
PayPal Review Department

Moderator

Re: Spam Email - Account Access Limited

Hey there, 

 

Thanks for providing this for the community to see. 

New Community Member

Re: Spam Email - Account Access Limited

I have received 2 or 3 of this email. Today I followed instructions and my Norton security kept telling me not to open webpage but I ignored that twice and eventually did enter my email and password, then was timed out. I am nervous that I may have given them info they were looking for. Please advise me on what steps to take to ensure my identity is safe. I am copying/pasting email as well.

As part of our security measures, we regularly screen activity in the PayPal
system. We recently contacted you after noticing an issue on your account.

We requested information from you for the following reason:

A recent review of your account determined that we require some additional
information from you in order to provide you with secure service.

Case ID Number: PP-453-290-123



Once you log in, you will be provided with steps to restore your
account access. We appreciate your understanding as we work to ensure account
safety.

In accordance with PayPal's User Agreement, your account access will remain
limited until the issue has been resolved. Unfortunately, if access to your
account remains limited for an extended period of time, it may result in further
limitations or eventual account closure. We encourage you to log in to your
PayPal account as soon as possible to help avoid this. 

To review your account and some or all of the information that PayPal used to
make its decision to limit your account access, please visit the Resolution
Center. If, after reviewing your account information, you seek further
clarification regarding your account access, please contact PayPal by visiting
the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that
this is a security measure intended to help protect you and your account. We
apologize for any inconvenience.

Thanks,

PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.

----------------------------------------------------------------
Copyright © 1999-2012 PayPal. All rights reserved.

 

 

 

 

Moderator

Re: Spam Email - Account Access Limited

Hey there,

 

If Norton was telling you not to enter its doing so for a reason.

I would change your password and security questions on your PayPal account. Also if you used the same password for any other online accounts, change them too.

 

You will also need to do a full virus scan on your PC to make sure that there are no viruses from clicking on the link.

Once you do the password updates and the scans on your PC you will be secure again.

 

Moderator

Re: Spam Email - Account Access Limited

Hey there,

 

If Norton was telling you not to enter its doing so for a reason.

I would change your password and security questions on your PayPal account. Also if you used the same password for any other online accounts, change them too.

 

You will also need to do a full virus scan on your PC to make sure that there are no viruses from clicking on the link.

Once you do the password updates and the scans on your PC you will be secure again.