Sign in text message

[StillMc]

I signed in to my account from a new device and received a message from 62226 asking me to confirm this with a Y or N response. I don't wish to reply and risk either locking myself out or giving away access details.

Could anyone advise whether this is known to be genuine.

Thanks

[PayPal_Randy · Accepted solution]

@StillMc,

It sounds like you're being asked to complete a security check due to logging in to your PayPal account on an unrecognized device.  If you believe that the text wasn't from PayPal, I recommend contacting our customer service teams for further assistance.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

- Randy