It seems like a scam I ordered a hover kart seat for my sons hoverboard for christmas. Never received and email and it sat in pending for 4 days. I just called my bank and since it was pending theyre cancelling the transaction and the funds will be back available tomorrow. I wouldnt trust them and I searched them earlier today to get reviews and most of what i saw pointed to scam.
Update: the money was returned to my debit card attached to my pay pal. The transaction still sits pending on paypal but i got my money back to my bank card, that was the most important part. So just try to contact your bank if you have a card attached that the money was taken from.
I submitted a case to PayPal 3 days ago (right after my purchase) and they declined. This is what they said in their email: "After having reviewed all the details, and based on the information we have to date, we have to deny your case. This decision was made because your billing dispute doesn't match our qualification for a billing dispute." I responded by asking if I submitted my case to the wrong area because it's obvious I should get a refund. I linked them to this thread. Was my response good? Is there anything else I can do? I'm surprised PayPal declined and didn't even give a reason really. I'm hopeful they will reconsider after viewing my response and after shareue becomes more notorious but I feel like they won't. Should I call PayPal? Should I call my bank?
I'm afraid it won't do any good to call PayPal. I've tried twice talking to two different people and both said that because it's pending they can't do anything on PayPal's end to cancel the transaction. I would need to contact the seller. (I've tried twice with no response) According to them Merchants have between three and 30 days to accept the payment or deny it. Until the 30 days either expires or they accept / deny there's nothing that can be done. Very frustrating, I've used PayPal for years even when I sold/bought stuff in the past on eBay and have never had an issue with them until now. I don't know if they've changed their policies or what.