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This seems to be an ongoing anomaly.
I have seen conflicting advice on paypals site and from the mods on fees for friends / family payments involving DEBIT CARDS.
You and the link you have posted state you pay a fee if you fund it from a debit card.
Yet in the user agreement AND when you click on send money > friends family it clearly states >>
FROM THE USER AGREEMENT.
A1.1 Domestic Personal Transaction payment Fees
Note that either the sender or the recipient pays the Fee, not both. Please see A4.2.3 of this Schedule 1 for more information.
Fee for payment fully funded by:
- Debit Card (in GBP between UK registered Accounts).
Sending or Receiving
Free (when no currency conversion is involved)
As you can see it states FREE with a debit card.
And again >>
FROM THE SEND MONEY OPTION WHEN YOU GO TO PAY.
Send money to friends and family. >
No fee if you use your PayPal balance, bank account or debit card to send money in GBP to friends or family within the UK.
However your link states there IS a fee for a debit card >>
Sending money – Personal payments:
There are no fees within the UK to send money to family and friends when you use only your PayPal balance or bank account, or a combination of your PayPal balance and bank account.
There is a fee to send money as a personal payment using a debit card or credit card. The fee in the is 3.4% plus 20p of the amount you send. For example, if you send £100.00 GBP by credit card, the fee would be £3.60 GBP (£3.40 GBP + 20p).
I have pointed out this conflicting advice in the past as we have had users on here stating they are being charged for debit card payments for family / friends payments and the advice on the site and the moderators also changes.
Can paypal please clarify?
I am having the same problem using Paypal balance. NO currency exchange or anything else of the sort. Fee is over 20%. when sending $10 usd.... YIKES!!!!!
I am Nigeria and I want to send money to a friend. I need help on this please. Hope to hear from you soon.
To send money with no additional fees you have to do it the inverse way. That means, if you A want to pay $10 to B, you have to tell B to go to https://www.paypal.com/myaccount/transfer/ and click on Request from friends or customers, then A receives B request by email and clicks to send the money. B receives $10, no fees applied.
It would help if you said what country you are in and what country the recipient was in / how you funded the paypal payment / what currencies were involved.
Then you shouldn't have been charged a fee, a fee would only have been charged if you had used a credit card.
If you are sure you used the friends / family option and not the goods / services by mistake then contact customer services and query it for a refund.