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Sending money fee free

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Esteemed Advisor

Re: Sending money fee free

@PayPal_Carlos

 

This seems to be an ongoing anomaly.

 

I have seen conflicting advice on paypals site and from the mods on fees for friends / family payments involving DEBIT CARDS.

 

You and the link you have posted state you pay a fee if you fund it from a debit card.

Yet in the user agreement AND when you click on send money > friends family it clearly states >>

 

FROM THE USER AGREEMENT.

 

A1.1 Domestic Personal Transaction payment Fees

Note that either the sender or the recipient pays the Fee, not both. Please see A4.2.3 of this Schedule 1 for more information.

Activity

Fee for payment fully funded by:
- PayPal Balance;
- Bank; and/or

- Debit Card (in GBP between UK registered Accounts).

 

Sending or Receiving

Free (when no currency conversion is involved)

 

 

As you can see it states FREE with a debit card.

 

And again  >>

 

FROM THE SEND MONEY OPTION WHEN YOU GO TO PAY.

 

Send money to friends and family. >

No fee if you use your PayPal balance, bank account or debit card to send money in GBP to friends or family within the UK.

 

However your link states there IS a fee for a debit card >>

 

Sending money – Personal payments:


There are no fees within the UK to send money to family and friends when you use only your PayPal balance or bank account, or a combination of your PayPal balance and bank account.

There is a fee to send money as a personal payment using a debit card or credit card. The fee in the is 3.4% plus 20p of the amount you send. For example, if you send £100.00 GBP by credit card, the fee would be £3.60 GBP (£3.40 GBP + 20p).

 

 I have pointed out this conflicting advice in the past as we have had users on here stating they are being charged for debit card payments for family / friends payments and the advice on the site and the moderators also changes.

 

Can paypal please clarify?

 

Cheers.


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Kudos / Solution appreciated.
I do not work for Paypal.
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New Community Member

Re: Sending money fee free

I am having the same problem using Paypal balance. NO currency exchange or anything else of the sort. Fee is over 20%. when sending $10 usd.... YIKES!!!!!

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New Community Member

Re: Sending money fee free

I am Nigeria and I want to send money to a friend. I need help on this please. Hope to hear from you soon.

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Contributor

Re: Sending money fee free

So helpful. Succinct and with a reference link! Wish all volunteers could be so polite and complete in their responses!
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Contributor

Re: Sending money fee free

To send money with no additional fees you have to do it the inverse way. That means, if you A want to pay $10 to B, you have to tell B to go to https://www.paypal.com/myaccount/transfer/ and click on Request from friends or customers, then A receives B request by email and clicks to send the money. B receives $10, no fees applied.

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Member

Re: Sending money fee free

send my money pleas 

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Contributor

Re: Sending money fee free

I just sent money through friend and family and it charged the recepiant. Why? Why can’t I transfer money from one account to anaother without fees.
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Esteemed Advisor

Re: Sending money fee free

@davemc80 

 

It would help if you said what country you are in and what country the recipient was in / how you funded the paypal payment / what currencies were involved.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
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Contributor

Re: Sending money fee free

I am in the United States so was the recepiant.The money was send from my paypal balance. It was US currency. It was sent by the friends and Family option on PayPal.
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Esteemed Advisor

Re: Sending money fee free

@davemc80 

 

Then you shouldn't have been charged a fee, a fee would only have been charged if you had used a credit card.

If you are sure you used the friends / family option and not the goods / services by mistake then contact customer services and query it for a refund.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.