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Security Issue with Two Factor Authorization - Password is being reset by someone

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New Community Member

Security Issue with Two Factor Authorization - Password is being reset by someone

Over the last two weeks, I have been getting a phone call from paypal customer support. <removed>

Since I use an iphone and a mac, I can see the phone call on my computer screen as well. As soon as I get this call it shows up as "answered on phone", even though I havent answered the call. Shortly thereafter I get a an email that my password has been reset and that my payment method has been updated. 

Im assuming someone is using the paypal automated system to reset my password and remotely accessing my phone to get the 5 digit code, that you need to reset the password. How, I dont know! Anyone have any insight into how to stop this ? Changing my password is futile because they can just call, remotely answer and reset again. 

 

This probably means someone has the last four my social as well. I have such a love hate relationship with my paypal account :/

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Security Issue with Two Factor Authorization - Password is being reset by someone

@rj87

 

You should run antivirus software on your computer, and reset your password again.

 

You should also change the answers to your security questions. You can change your questions in the security tab.

 

You may want to consider changing from an SMS Security Key to Verisign 2FA. You wont receive an SMS with Verisign, you'll receive your code within the VIP Access App.

1 REPLY
Volunteer Advisor

Re: Security Issue with Two Factor Authorization - Password is being reset by someone

@rj87

 

You should run antivirus software on your computer, and reset your password again.

 

You should also change the answers to your security questions. You can change your questions in the security tab.

 

You may want to consider changing from an SMS Security Key to Verisign 2FA. You wont receive an SMS with Verisign, you'll receive your code within the VIP Access App.