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We don't have enough info other than the fact you have been scammed - all we can do is guess.
What we can tell you is if you made a purchase and paid using the Send Money feature and chose the option for "Friends and Family", you won't have any proof that this transaction was a purchase, it simply looks like one person sending money to another - not a purchase.
I have sold an item on gumtree. This person name James Leonard who bought has insist to pay 1,000 and I shipped it. Its toolate to retrieve it back but everytime I tried to withdraw it wont allow me.
I have more screenshots to upload.
Please can you share an edited version of the email of this person with me? I believe I could have been scammed by the same person. You could use *** to block out the full address for others - but I would recognise certain letters it if I had indeed used it myself.