Scam

[Steph107]

I purchased a PS4 game from abiluff.com. they took my money but didn't send me a confirmation email or a receipt of my purchase. They sent PayPal a tracking number for my delivery and told them that my item was delivered to my door, which is a lie. I googled the website and found lists and lists of people complaining of the same thing I have and noone received their item they ordered. People have said that the business address they provide and the phone number they provide do not exist. I really want a refund as apparently this is a scam site and I haven't received what I paid for. I also emailed the company and haven't received a response from them.

[kernowlass]

@Steph107 

Open a dispute for non receipt AFTER you have got this information to submit.

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.