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Scam mail?

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New Community Member

Scam mail?

Hello. I recently recieved a mail from - «no-reply» (eyenak) email saying that my account is hacked and they need my address, name, date of birth etc, to fix it. Is this true? I felt a little unsure, since the mail wasn’t directly from PayPal. Please help!
2 REPLIES 2
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New Community Member

Re: Scam mail?

Me too, I think it's a scam as not direct from PayPal and also the email states ' we find suspicious activity very fatal". Who used fatal in this context... , My email also said from internet explorer browser on iOS operating system, I don't apple users use internet explorer, or anyone for that matter
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Esteemed Advisor

Re: Scam mail?

@elinesp 

 

Yep sounds like a typical spoof so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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