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The same exact thing happened to me and they asked me for my credit number as well. I realized it was a scam when they asked me to go get a google play card and by then, my password to PayPal was changed.
I'm so sorry, it's very alarming I know. We have to do something! The first person who replied somehow marked this thread as Solved... but I think we need to report it to a government source. Paypal is no help and not listening. I wonder who online would want to do a report on this to reach millions?
I'm shocked it still going on, means NOBODY is listening! I'm glad you spelled it out because it is happening just that easy, it's not about being tech-savvy this can happen to anyone. I don't understand why Paypal doesn't care about this, we trust them with direct access to our money and this is a problem!!
Pro tip for reaching a real live PayPal person:
1. Call their REAL customer service number:
2. You'll get a robot that wants a one time code or your phone number / social
3. Say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account.
4. You will reach a live agent, after waiting ~30 minutes who will then ask you to verify account info.
Found this method through <removed>