We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I have received a letter, supposedly from PayPal, advising me of a late payment charge of £12. It looks very 'official' and even encloses an Information Sheet about Arrears from the FCA!
Today I took a phone call from 'PayPal' about the same issue, this time telling me a payment I'd made of £39 had been rejected, and asking me quite forcibly, to make a payment there and then. I have not made any such payment so I refused, and they said it needs sorting asap otherwise it may affect my credit rating.
The letter contained a phone number - <removed>, but PayPal's phone number is <removed>.
I'm pretty sure it's a scam, can anyone confirm this please?
Welcome to the community forum and thanks for posting.
Your question is very account specific and we would be unable to tell whether we sent this letter over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email, or phone and we would be happy to advise.