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Resolution center

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Resolution center

Need help - sold a purse and they got their money back and have my purse they purchased - they claimed after having it for a month that it was fake - they never contacted me they were unhappy and I guarantee it was not fake - they went thru their financial Institution and they got their money back , PayPal had me pay back the money and the buyer kept my purse !! Paypal is still reviewing the case and it’s going on over 4 months now - how is this fair ? They get their money back and keep my purse ? I want the purse back or my money but to lose out on both is unfair