Refunding

CharlieSWFAS
Contributor
Contributor

We are a nonprofit that had to cancel event (due to coronavirus) that people registered for via Paypal. I am unclear as if we as the refunder to the individuals will get stuck with fees or not. Any clarification would be helpful. Thanks and good luck to all through this... Charlie

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@CharlieSWFAS 

 

When a buyer pays you then you pay a fee.

When you refund the buyer then you have to give them a full refund BUT paypal does not reimburse the fee that you paid.

They keep the fee as they have provided you with a service of processing both payment and refund for you.


Advice is voluntary.
Kudos / Solution appreciated.
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