Refunding buyer cancellation
Washj3769
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Posted on
Aug-10-2020
07:20 PM
A buyer just bought my item accidentally and wants to cancel the order request. The item was $250 and the total with tax that the buyer paid was $272. In PayPal I only received $241 after the fees. When I click on issue refund, it says I need to refund the whole $272 which would leave me $30 in the whole bc of a buyer's mistake. It says ebay would refund 0 of the tax they collected which is BS. I feel like it shouldn't be this difficult to refund and cancel this order but it's becoming a real pain. Please reply ASAP bc it's frustrating af and I want to relist this item for a buyer who's not braindead. Thanks 🙂 Thanks 🙂
2 REPLIES 2
kernowlass
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Aug-11-2020
01:31 AM
Sadly paypal no longer return the fee you were charged when the buyer paid as part of your refund, you pay the fees.
As it was the buyers mistake you could ask if they will accept a part refund and pay the fee or ask if they will split the fee 50/50?
Advice is voluntary.
Kudos / Solution appreciated.
Washj3769
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Aug-11-2020
06:27 AM
Yes but I shouldn't have to pay a dime bc of a retard buyer's annoying mistake. It says that I need to pay the full 272 and not just 250. On ebay it says they will refund the buyer the applicable tax, but shouldn't they refund it to me if I have to refund the whole amount the buyer paid?
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