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Refunded payment

New Community Member

Refunded payment

 I sold an item on eBay. The buyer paid but PayPal returned the payment. Their email said to fid out why to log on and click Cancelled.I logged on but there is no cancelled button. So I have no idea why he money was sent back> ay ideas?

Volunteer Advisor

Re: Refunded payment



Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes?

If there was then the buyer could cancel the payment.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.