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Refund

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Contributor

Refund

I have recently been issued a refund for an item I purchased and I was told it would be put on the card I used for purchase. Since then I have got a new card. Will the refund still go through to my bank account ?
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Esteemed Advisor

Re: Refund

@Jordanroden 


If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
If its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.