Refund from negative balance

martynasvalys
Contributor
Contributor

Hello, so I got into situation where I was buying off an item from a guy, but when I sent him money he changed his mind and I asked for a refund. He was willing to refund my money, but he couldn't because off his negative balance. I think he had -125 euro in his balance, when I sent my first 120 euro payment, his balance went up to -5 euro, I was consufed so I sent another euro, then his balance went up to -4 Euro. He wants to refund my money, but he cant, does anybody know how he can refund me the money ? 

Regards,

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor
Open a dispute for non receipt of item via clicking on the transactions in your paypal account and using the resolve problem link. Escalate to a claim if no refund and do not close until you get a refund.

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jr1996
Contributor
Contributor

there is no reason he cant refund you, it will just make him more negative. go to ebay and cancel or start a return, he is trying to keep your money, you can have him cancel the sale, you will get an email asking if you wasnt to cancel, if he has a bank account linked you will have to wait for a echeck to clear but if he has no bank, you will get your money right away.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jr1996

 

Nowhere did he say it was an Ebay transaction??

Which is why I have already advised to file a Paypal dispute.

 


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