Refund fee as a buyer ?

[JOMCF]

I bought a bag from Depop and it was not in good condition . She immediately said she would refund but I have been charged a fee of £15.50 to receive the funds ? Now I am £15.50 short and am paying to return it ? Why ? Help !! ? Thanks

[kernowlass]

@JOMCF 

Open a dispute for item recieved but not as described and then put in everything that has happened in a message to the seller and escalate to a claim.

When and if paypal find in your favour they 'may' tell you to return the item back to the seller (trackable to prove delivery) BUT then you should get a full refund or the rest of your funds refunded.

Also make sure that you have activated the below link so you can claim back some of that return postage costs. 

https://www.paypal.com/uk/webapps/mpp/refunded-returns