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Refund and bank account

New Community Member

Refund and bank account

I received a refund which was originally paid using bank card through PayPal. But the refund is sent to PayPal balance. Why this happened? How can I transfer the money to my bank account? I don't know how to check the PayPal balance.
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Moderator

Re: Refund and bank account

Hi everyone,

 

Thanks for providing that information, @kernowlass! In addition to that, it's also possible that you paid using a debit card on the STAR network. This is a processing network that does not allow refunds directly back to debit cards. If this is the case, we would not be able to refund you directly back to your card/bank account; instead, you would need to withdraw this balance manually to your bank if it is connected to your PayPal account. Hopefully either kernowlass's answer or mine provided the information you're looking for! 🙂

 

- Ashley M


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