Refund and bank account

Tjm2
New Community Member
I received a refund which was originally paid using bank card through PayPal. But the refund is sent to PayPal balance. Why this happened? How can I transfer the money to my bank account? I don't know how to check the PayPal balance.
Login to Me Too
1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hi everyone,

 

Thanks for providing that information, @kernowlass! In addition to that, it's also possible that you paid using a debit card on the STAR network. This is a processing network that does not allow refunds directly back to debit cards. If this is the case, we would not be able to refund you directly back to your card/bank account; instead, you would need to withdraw this balance manually to your bank if it is connected to your PayPal account. Hopefully either kernowlass's answer or mine provided the information you're looking for! 🙂

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.