Quicken stopped working again

[NormS1]

This is a chat I had with Paypal.  Quicken is importing only Whole dollars and no cents.  don't waste your time contacting the paypal's agent.  As you can see they are clueless.  If any one finds a fix to this problem please let me know

PayPal Virtual Agent

09:05 AM

Hi! I'm PayPal's Virtual Agent. I can help with common questions like "what's the status of my dispute" or "I want a refund". If I can't help, I'll transfer your message to an agent.

NS

Norman Sunderlin

09:08 AM

When I update PayPal in Quicken I only get hole dollars and no cents. In additions, payments go into the "charge" column not the "Payment" Column.

PayPal Virtual Agent

09:08 AM

I found some articles in our Help Center that might help you. Check them out! If you need more help, please type “need more help".

• Do I get charged a cash advance fee when I use my credit or debit card to make a payment?
• Why did I get a blank page when updating my Recurring Payment profile in my PayPal account?
• All about refunds at PayPal

NS

Norman Sunderlin

09:08 AM

None of these articles are on topic

PayPal Virtual Agent

09:08 AM

 Are you contacting us about one of the PayPal branded cards listed below? 

• PayPal Business Debit Mastercard
• PayPal Cash Card (Debit Mastercard)
• PayPal Cashback Mastercard
• PayPal Extras Mastercard
• PayPal Smart Connect
• eBay Mastercard

NS

Norman Sunderlin

09:08 AM

No

PayPal Virtual Agent

09:08 AM

Please send us a detailed message below and an agent will respond to your message within an hour.

You can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.

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You are now chatting with Thushar

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Thushar

09:09 AM

Hello, welcome to PayPal Chat! My name is Thushar. I'll be more than happy to assist you.

NS

Norman Sunderlin

09:09 AM

Read what I already typed above

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Thushar

09:09 AM

Hi Norman

Greetings for the day!

Please give me a moment while I check the issue for you.

Can you please elaborate on the issue so that I can help you with it?

NS

Norman Sunderlin

09:11 AM

When I update PayPal in Quicken I only get hole dollars and no cents. In additions, payments go into the "charge" column not the "Payment" Column.

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Thushar

09:12 AM

May I know whether you are having issue in making payments on third party website using PayPal

NS

Norman Sunderlin

09:15 AM

No, not a problem! Quicken is a software that tracks all my accounts. PayPal is one of many accounts it tracts. PayPal was working fine but now only pulls in hold dollar amounts 19.00 instead of 19.25. I have to go to the PayPal site and update every entry to get the correct cents for the dollar amout

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You are now chatting with Thushar

NS

Norman Sunderlin

09:17 AM

are you still there

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Thushar

09:17 AM

Please give me a minute or 2 so that I can give you an update on the query that you have.

May I know whether you have tried contacting Quicken regarding the same as this might be a technical glitch on the software.

NS

Norman Sunderlin

09:21 AM

Yes, it is on the PayPal side. All other programs work fine. If you do a Google search you will see hundreds of your customers are having the same problem

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Thushar

09:23 AM

I have reviewed your account and cannot see any error on your account so that such error should be happening on your account.

NS

Norman Sunderlin

09:23 AM

there are no problem with my account. The problem is with your interface with Quicken.

Are you familiar with Quicken?

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Thushar

09:26 AM

Yes I will just check with my internal team regarding the issue.

Please give me few minutes.

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You are now chatting with Thushar

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Thushar

09:32 AM

Thank you for the patience shown in this regards.

May I know whether you have downloaded the file in PDF format?

Or you are facing issues with all the formats?

NS

Norman Sunderlin

09:34 AM

Quicken does not use the pdf format. I have to download the pdf to correct what you send Quicken

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Thushar

09:35 AM

Can you please download the statements without using quicken?

Login to your PayPal account and download the statement.

NS

Norman Sunderlin

09:36 AM

I just told you I have to do that all the time to get the correct information to correct what you send Quicken. Please connect me with someone who does you programing for Quicken and other financial software

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Thushar

09:39 AM

You will have to contact Quicken in this regards as the issue is not our end. I have reviewed your account and cannot see any error pertaining to your account. I would suggest you to contact Quicken in this regards.

NS

Norman Sunderlin

09:40 AM

I have already contacted them. I will post this conversation on the users group so they will not waste their time contacting you