Questionable transaction

[docjohnson92]

is this a fraud?

I am new to PayPal, just created it today. set up for let go transaction. buyer says he sent payment, I received an email from :

a <removed> address stating a <removed>

the above is so odd because it wouldn't let me post with the emails verbatim

stating that transaction was processed for two different amounts, nothing in my summery or transaction, hold wait time for customer service is 1.5 - 2.5 hours... the buyer is requesting i send the item and says payment is on hold until tracking number is received, I told him I was calling customer service, he says i need to email online agent...

[Manny171]

@docjohnson92

was this a Ebay sale?

let me know so I better understand & can help you

[docjohnson92]

it is a sale from the mobile app "let go" the buyer says he sent payment using my email, I received a spam email from the email provided in the original post.

[docjohnson92]

the "online agent" sent me an email saying:

"The money is pending to be credited into your account but will not reflect until shipment tracking number is provided to us ,once we confirm the shipment tracking number your account will be credited immediately"

is this normal?

[kernowlass · Accepted solution]

@docjohnson92

SCAM.

They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.