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Question on Seller Protection and Address

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New Community Member

Question on Seller Protection and Address

Hello,

 

The buyer asked me to change his shipping address.  If I edit the address in the print label screen via Paypal, am I still eligible for seller protection?  Rules state that seller is only eligible for protection if product is shipped to address on the "Transactions Details" page, but I am not sure if this is before or after the edit of the address.  

1 REPLY 1
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Esteemed Advisor

Re: Question on Seller Protection and Address

@bennyman32 

 

No you would have 0 seller protection.

The item has to be sent to the buyers registered address at the time of payment.

If the buyer wanted it sent to another address they should have added a gift address to their paypal account and then selected that address when they bought your item.


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