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Protection against scam websites

Member

Protection against scam websites

Hi,

 

Has anyone made PayPal payments to Furniture World Italia who then failed to deliver what they advertised - but took the money anyway?  Does PayPal provide any consumer protection?

3 REPLIES
Volunteer Advisor

Re: Protection against scam websites

@GuyLoftus

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Protection against scam websites

Wow - that was quick - and the advice excellent - but I had tried this already and even though the transaction is within 180 days, the dispute was declined leaving me with nowhere to go to take it any further... Any ideas?

Member

Re: Protection against scam websites

Hi Kudos - I managed to get through to the telephone line - the reason it didn't work is because the payment has never gone through, which checks out with the payment record - so a false concern (thank goodness).  Thank you for your help.