Please please help! Can't issue refund because account was negative

[antjen1212]

I have a negative balance at the moment, which I fully intend to fix as soon as I get paid in a couple weeks..... But I received a payment while it was negative, and the person requested a refund and I agreed to it, and tried to issue the refund ASAP. However, the person still has not received their refund and it still says "Pending" ... after 3-4 days... My bank account which is obviously connected to my PayPal account is also negative at the moment because I got scammed and haven't had the money to fix it since losing my job... which screws me entirely. Anyway, I got another job Thank God, but don't get paid for a couple more weeks. I can not expect the customer to wait 2 more weeks for a refund... So I guess what I am asking is... Will they get their refund from the money they sent me since I cancelled the transaction right away and issued the refund? Or will they NOT get it because my account was and still is negative? It's a very confusing, disappointing, disheartening situation... Any help at all would be great... Please? 

[AF4Kcrystals]

You have reached an impasse. You need to borrow some money on a credit card or

perhaps from a friend or relative  to fix this. What is Paypal supposed to do here?

What are you asking for exactly?

[kernowlass · Accepted solution]

@antjen1212

Refunds are funded from cleared funds in your paypal balance OR from a bank account.

IF you had cleared funds IN your paypal balance at the time of the refund then it would go through.

If you had a negative balance at the time of the refund then it would not go through.

Any refunds funded by an empty bank account would equally fail.

You would need to clear that negative balance asap, in the meantime your buyer may file a dispute to get their money back and if they do and paypal have to reimburse them then your account will go deeper into negative. HOWEVER disputes tend to last at least 10-14 days to you may be able to clear the neg balance and refund your buyer before the dispute closes.

[antjen1212]

Thank you for the advice... I very much appreciate it.

[antjen1212]

I was just asking for advice, not an attitude... But thanks.