I also have this problem, an alert that has been hanging around for months that says "Please confirm the identity of users with money-moving privileges on your account before access is g..." on the summary page, every time I log in.
Every time I contact customer support about it I am fobbed off, and told there is no problem, bu clearly there is! Also, when first going to the message centre for help, or here in the PayPal community, I am greeted with the name of an ex employee, an old user no longer on the account. Customer support insists this person is no longer on the account, but clearly they are, as their name keeps cropping up.
It is deeply unprofessional. I also just went to generate an invoice and once again this old name cropped up. This person left the company five years ago!
What is the solution please?
