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Please can someone advise me on how to send and receive messages in the messaging center

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Please can someone advise me on how to send and receive messages in the messaging center

 I don't understand how the interface works. I need to send an email or message to the center to file a dispute, but when I type the message in the small window I cannot see a "send" button. How do I SEND the message, and how do I know it has been received?