Please advice

[chetna28]

Hi guys, i recently purchases a item via depop using paypal. The item was listed as NEW. However when i got the item, it was used item. I opened a case with paypal. I just received a messaged saying “the seller has accepted your refund request of £0.00”. And the cas will close when payment has been made What foes this mean, that the seller wont give my money. What can i do.

[kernowlass]

@chetna28

Did you open a dispute for item received but not as described?

Have you escalated the dispute to a claim,....................if not then do so.