Pending

co2laser
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Contributor

Ebay sent a message telling me a purchase I made was by a unauthorised third party may have accessed the seller’s account to list this item and I should ask for a refund. This I did on 23/10/18 and the same day I was successful, but the funds still show pending. Why is this I was the innocent party but my money is still on hold?

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kernowlass
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Esteemed Advisor

@co2laser

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248
https://www.paypal.com/gb/selfhelp/article/i-paid-by-instant-bank-transfer,-so-why-is-my-refund-on-h...


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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

 

 

@co2laser

 

Did you pay by bank transfer? What date did you pay?


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co2laser
Contributor
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Hi I paid on 22/10/18 and used my usual way to pay paypal from my bank.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@co2laser

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248
https://www.paypal.com/gb/selfhelp/article/i-paid-by-instant-bank-transfer,-so-why-is-my-refund-on-h...


Advice is voluntary.
Kudos / Solution appreciated.
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co2laser
Contributor
Contributor

Many thanks.

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