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Paypal gave out wrong address to company

Member

Paypal gave out wrong address to company

I have just bought a toner company and paid by paypal. Paypal have sent the totally wrong delivery address to the company. It was in fact the address of Argos from whom I bought an item a couple of weeks ago via paypal. My delivery address in my account details is correct and has never changed.

I have contacted Paypal with very specific details and have just received an unhelpful generic response.

I suspect under the new GDPR regulations supplying incorrect electronic information about me to a third party is illegal but it is very difficult to actually speak to a human get the situation resolved.

1 REPLY
Volunteer Advisor

Re: Paypal gave out wrong address to company

@tonywolff

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.