We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
Am I the only one to notice that Paypal will soon be charging and retaining their full fee on an eBay sale even if the Buyer purchased in error? That's right, effective October 11th, if a buyer clicks on your eBay listing and doesn't read the description and pays for the item, then moments later realizes they bought the wrong thing, then asks you to cancel the order, you, as a seller, will be on the hook for the full paypal fee??? You can't partially refund the sale by the amount of the fee either. Why isn't this board ripe with outrage over this? I have idiots buying stuff from me regularly and then canceling, as they didn't read the compatibility, or condition, etc.
Nothing surprises me any more with this outfit. If there was anyway to easily collect money from ebay buyers that didn't involve Paypal I would be delightedly closing my account before you could say 'money-grabbing crooks'
As a full time eBay seller, this is the move that has pushed me away from PayPal completely. Once my working capitol loan is concluded, PayPal will no longer be part of my business model if they go forward with this.
I had planned to keep PayPal along side managed payments on eBay once managed payments was made mandatory, but this policy going into effect on Oct. 11th has ensured that I cut ties completely with PayPal after a long history together. I honestly don't know what PayPal was thinking by doing this, this is going to hurt them severely when pretty much every eBay seller abandons them as a payment processor. They could have still gotten a fair amount of business from us, and now they have just guaranteed that they get none.
I spoke to Trevor employee number <removed> (Supervisor) at PayPal today about your unacceptable policy of not refunding PayPal fees for refunded transactions. I would like to make an official complaint that this policy is unduly impacting your merchants including me and that we no longer co do our business. People that have made purchases for example duplicate ones by accident and need to have this refunded - this penalises merchants like us for their decade long loyalty to Paypal.