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Paypal Fees for Refunds

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Contributor

Re: Not getting Paypal fees back after refunding buyers?

Just a thought...
Although it will be up to online retailers using PayPal's service to implement their own system to make customers aware of PayPal's refund policy, I'm thinking that eBay should make it part of their T&C to warn all buyers that, in the event of a cancellation or refund demand, PayPal's transaction fee will not be refunded. Therefore, neither eBay nor the seller can be held responsible for the loss of this fee. Should the buyer not accept this policy, he has the right to take up his case directly with PayPal.

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Contributor

Re: Not getting Paypal fees back after refunding buyers?

Some update.

 

Got in contact with Paypal support (finally after 1 million attempts), they told me this:

"Hello. As per notifications sent out in September 2019, PayPal is no longer refunding our processing fees when a payment is refunded."

https://www.paypal.com/au/webapps/mpp/ua/useragreement-full?locale.x=en_AU#transaction-fees

 

This is robbery, and totally unfair, cancellation is quite normal when selling things online and sellers may lose tons from this.

I'm now considering a law suit.

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Contributor

PayPal refund policy change

So im out PayPal not only is now making sellers keep money in your account interest free! The new policy in refunds is if it's not in your PayPal account you cant do it. I could have thousands on my linked bank but it dosent matter. Also if I want my cash I need to pay 1 percent or wait up to 5 days to get my money. And finally they are keeping the initial 3 percent they take from your sale if you have to refund they keep that money. 1000 positive feedbacks on Ebay without a negative in a year if selling a few hours a week make overv 22k TOP rated plus seller. Not anymore. ITS TIME TO SHORT PAYPAL STOCK. Ebay told me many many sellers are complaining to them. PayPal you just jumped the shark.
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Contributor

Re: PayPal refund policy change

Yeah, we're all getting killed with this irrational unfair policy.  We are now examining multiple other options to move our merchant processing to another vendor, and expect to make the move from PP soon.  There are some who fairly provide refunds on transaction fees, so PP will eventually realized their idiotic policy move to provide more revenue to themselves is killing the small businesses (and medium) that got them there.

 

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Contributor

Re: PayPal refund policy change

Hi,

I tested the paypal "scam"  and they take the "FIXE" fee like the 0.30 per order fee (NOT the 2.9% of the transaction)  

Paypal now want seller pay pay pay as usual its should name PAY"SELLER"PAL

and they let buyer cancel or asking refund without reason and SELLER need to pay the stupid buyer mistakes!

Yes thats paypal but theres a round about this... if a buyer ask to cancel order i send a great message that paypal keep 0.30$ on transact so you refund less 0.30 on the order. EX. If its 3$ total you refund on paypal 2.70$  But risky for negative feed on Ebay. You choose keep the 0.30 or get a negative !

Go PAY PAY PAYPAL FEEEES

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Contributor

Re: PayPal refund policy change

That may be the case for you but they are taking 2.9% from my sales. Perhaps there is a minimum charge of 0,30 € ?

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Contributor

Re: PayPal refund policy change

for me i check and its always the fix fees charged

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Contributor

Re: PayPal refund policy change

Hi,

 

How can that work ?

In order to receive the 10% sellers fee I have to cancel the order and refund the buyer, all done by eBay automatically.

If I just send a partial refund to the buyer ( less 3%) then I still pay 10% sellers fees. 7% worse off !!

I have to offer paypal as a payment method on eBay.

IF that wasn't the case none of this would matter, because I wouldn't.

 

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New Community Member

refunds

I am currently tryint to refund a buyer but paypal will not give back the fee they take from me. what can i do

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Esteemed Advisor

Re: refunds

@lee_2003 

 

Paypal no longer refund the fee.

They keep the fee as payment for processing your buyers payment for you and then processing the refund for you.


Advice is voluntary.
Kudos / Solution appreciated.

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