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Just a thought...
Although it will be up to online retailers using PayPal's service to implement their own system to make customers aware of PayPal's refund policy, I'm thinking that eBay should make it part of their T&C to warn all buyers that, in the event of a cancellation or refund demand, PayPal's transaction fee will not be refunded. Therefore, neither eBay nor the seller can be held responsible for the loss of this fee. Should the buyer not accept this policy, he has the right to take up his case directly with PayPal.
Got in contact with Paypal support (finally after 1 million attempts), they told me this:
"Hello. As per notifications sent out in September 2019, PayPal is no longer refunding our processing fees when a payment is refunded."
This is robbery, and totally unfair, cancellation is quite normal when selling things online and sellers may lose tons from this.
I'm now considering a law suit.
Yeah, we're all getting killed with this irrational unfair policy. We are now examining multiple other options to move our merchant processing to another vendor, and expect to make the move from PP soon. There are some who fairly provide refunds on transaction fees, so PP will eventually realized their idiotic policy move to provide more revenue to themselves is killing the small businesses (and medium) that got them there.
I tested the paypal "scam" and they take the "FIXE" fee like the 0.30 per order fee (NOT the 2.9% of the transaction)
Paypal now want seller pay pay pay as usual its should name PAY"SELLER"PAL
and they let buyer cancel or asking refund without reason and SELLER need to pay the stupid buyer mistakes!
Yes thats paypal but theres a round about this... if a buyer ask to cancel order i send a great message that paypal keep 0.30$ on transact so you refund less 0.30 on the order. EX. If its 3$ total you refund on paypal 2.70$ But risky for negative feed on Ebay. You choose keep the 0.30 or get a negative !
Go PAY PAY PAYPAL FEEEES
How can that work ?
In order to receive the 10% sellers fee I have to cancel the order and refund the buyer, all done by eBay automatically.
If I just send a partial refund to the buyer ( less 3%) then I still pay 10% sellers fees. 7% worse off !!
I have to offer paypal as a payment method on eBay.
IF that wasn't the case none of this would matter, because I wouldn't.